Black Spectacles frequently asked questions

How our subscriptions work

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Expert Subscription with Virtual Workshops

In depth review of our Expert Subscription and Virtual Workshops
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Updated this week

Difference between Standard, Premium and Pro subscriptions

Difference between Standard, Premium and Pro subscriptions.
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Updated over a week ago

Upgrade subscription

Upgrade for access to practice exams, digital flashcards, practical application videos and study guides.
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Updated over a week ago

I only need access for a few days or weeks

Shortest subscription available
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Access to study content for one exam

Access to content for one exam or a single product
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Pause subscription

Pause or hold my current subscription
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Auto-renewing subscriptions

Information on auto-renewals, why you were charged again and how to get a refund within 3 days of a renewal.
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Updated over a week ago

How to cancel your subscription and end the next auto-renewal

How to set your subscription to end on the next renewal date
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Written by Elaine Deveney
Updated over a week ago

Change email address for login

Making changes to your email address and login information
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Download videos

Ability for videos, practice exams, and digital flashcards to be downloaded
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Total hours of video for each exam

Total hours of video for each exam
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Receipts

Locating your receipt for your recent renewal or first time purchase
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Subscription renewal terms

Information regarding why you were charged for another month.
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Exercise Files for Software Courses

How to download exercise files for Software Learning courses
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Written by Elaine Deveney
Updated over a week ago