Black Spectacles frequently asked questions

How our subscriptions work

14 articles in this collection
Written by Elaine Deveney

Expert Subscription with Virtual Workshops

In depth review of our Expert Subscription and Virtual Workshops

Written by Elaine Deveney
Updated this week

Difference between Standard, Premium and Pro subscriptions

Difference between Standard, Premium and Pro subscriptions.

Written by Elaine Deveney
Updated over a week ago

Upgrade subscription

Upgrade for access to practice exams, digital flashcards, practical application videos and study guides.

Written by Elaine Deveney
Updated over a week ago

I only need access for a few days or weeks

Shortest subscription available

Written by Elaine Deveney
Updated over a week ago

Access to study content for one exam

Access to content for one exam or a single product

Written by Elaine Deveney
Updated over a week ago

Pause subscription

Pause or hold my current subscription

Written by Elaine Deveney
Updated over a week ago

Auto-renewing subscriptions

Information on auto-renewals, why you were charged again and how to get a refund within 3 days of a renewal.

Written by Elaine Deveney
Updated over a week ago

How to cancel your subscription and end the next auto-renewal

How to set your subscription to end on the next renewal date

Written by Elaine Deveney
Updated over a week ago

Change email address for login

Making changes to your email address and login information

Written by Elaine Deveney
Updated over a week ago

Download videos

Ability for videos, practice exams, and digital flashcards to be downloaded

Written by Elaine Deveney
Updated over a week ago

Total hours of video for each exam

Total hours of video for each exam

Written by Elaine Deveney
Updated over a week ago

Receipts

Locating your receipt for your recent renewal or first time purchase

Written by Elaine Deveney
Updated over a week ago

Subscription renewal terms

Information regarding why you were charged for another month.

Written by Elaine Deveney
Updated over a week ago

Exercise Files for Software Courses

How to download exercise files for Software Learning courses

Written by Elaine Deveney
Updated over a week ago